Shipping Policy
No International Orders
We only ship within the United States and its territories. We do not ship internationally.
Shipping Restrictions by Product
At Lioness Defender, LLC, we comply with all state and local regulations regarding the sale and shipment of self-defense products. Please review the following shipping restrictions to ensure compliance with your state’s laws before placing an order.
Stun Guns
Not Available for Shipping To:
• Alaska
• Hawaii
• Illinois
• Massachusetts
• Minnesota
• Rhode Island
• Washington D.C.
Ohio Laws:
Stun guns are legal to own and possess without a license in Ohio. However, improper use or possession in restricted areas, such as schools or government buildings, may result in legal consequences. It is important to use these devices responsibly and in accordance with state laws.
Pepper Sprays
Not Available for Shipping To:
• Alaska
• California
• Massachusetts
• Michigan
• New York
• Washington D.C.
• Wisconsin
Ohio Laws:
Pepper spray is legal in Ohio without restrictions on size or concentration. However, misuse or use in restricted areas can lead to criminal charges. Ensure the product is used solely for self-defense purposes.
Important Notes for All Products:
• Age Requirement: Customers must be 18 years or older to purchase any self-defense products.
• Local Laws: It is the customer’s responsibility to understand and comply with all local, state, and federal laws regarding the possession and use of self-defense tools.
• Prohibited Uses: Misuse of these products in violation of the law is strictly prohibited and may result in legal consequences.
If you have questions about whether we can ship a specific product to your location, please contact our Customer Support team for assistance. Thank you for understanding and for choosing Lioness Defender for your safety needs.
Shipping Charges
Shipping charges are non-refundable no matter the circumstances. If we pay for initial shipping costs on the order, the actual shipping charge we paid will be deducted from the refund or exchange if applicable. These charges are non-refundable by our shipping carrier. If you would like to upgrade your shipping, you may do so, however, it will be at your cost and will be added to your order.
Address Correction Policy
It is very important that we receive a complete and accurate address for shipping. We stress the importance of a complete address including your street address (with any apartment or suite number), city, and zip code. If your package is returned to us due to an incorrect or incomplete address, we will have to charge a $14.99 additional shipping fee to reship your order. This includes orders that qualify for free shipping.
Free Shipping
Orders $49.99 or More: Free shipping on orders $49.99 or more (Continental United States orders only and on standard ground shipping).
Orders Below $49.99: A flat shipping rate of $14.99 will be applied.
Shipping Method
Your order, in most cases, will ship the same day if placed before 11 AM EST Monday to Friday. We utilize different shipping methods such as UPS Ground, FedEx Ground, USPS Priority Mail, USPS First Class Mail, and USPS Parcel Post at our discretion.
If you order more than one product, on rare occasions, your items may be shipped separately and by different methods depending on warehouse availability. This would be at no additional cost to you. Lioness Defender, LLC utilizes several warehouses around the country to get the products shipped to you as soon as possible.